GOG asks you to please not abuse its expansive new 30-day refund policy
For years now, downloadable PC gaming retailer GOG has offered a "money-back guarantee" only if a game you bought "doesn't work" on your hardware. Today, the company has removed that requirement, offering an expansive new refund policy for up to 30 days after purchase, "even if you downloaded, launched, and played [the game]."
While users won't have to provide a reason for their refund request when contacting customer support, GOG says in an FAQ that it reserves the right to "refuse refunds in... individual cases." More broadly, that means the company will be "monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games."
That monitoring could end up being important, because all of GOG's games are offered without any DRM protection. That would seemingly make it trivial for a customer to purchase and download a game, create a fully functional backup, and then ask for a refund while keeping an essentially free copy.
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from Gaming & Culture – Ars Technica https://ift.tt/2PuAUKm
